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Keyamo Launches Consumer Protection Portal, Orders NCAA to Resolve Refund Issues Within 24 Hours

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Keyamo Launches Consumer Protection Portal, Orders NCAA to Resolve Refund Issues Within 24 Hours

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Keyamo Urges Transparency as NCAA Launches Consumer Protection Portal

Festus Keyamo, Minister of Aviation

By Samaila Emmanuel Bzugu

Nigeria’s Minister of Aviation and Aerospace Development, Festus Keyamo, has launched the consumer protection portal of the Nigeria Civil Aviation Authority (NCAA). This move aims to provide travelers with an easy and efficient way to lodge complaints online and track the resolution process.

NCAA Logo

Keyamo emphasized the importance of addressing airline ticket refunds owed to passengers, particularly those affected by airlines that have ceased operations due to safety concerns. “I am not unaware of the complaints of people whose money has not been refunded by certain airlines that have stopped operations due to safety concerns,” Keyamo said, directing the NCAA to resolve these refund issues within 24 hours.

He also stressed the need for transparency, urging the NCAA to issue a public statement by the end of Friday, detailing the status of refunds and plans for reimbursement. “Let the public know what is happening to that money. I know you have resolved that. Let’s not pretend as if we are not hearing anything about this. People bought tickets before the airlines ran into troubled waters. What happened to their money? What plans do you have to refund them?”

Let the public know what is happening to that money. I know you have resolved that. Let’s not pretend as if we are not hearing anything about this. People bought tickets before the airlines ran into troubled waters. What happened to their money? What plans do you have to refund them?

The consumer protection portal is expected to streamline the complaints process, enhance passenger satisfaction, and promote efficiency in the aviation sector. Keyamo commended the NCAA’s leadership for this initiative, highlighting the crucial role of consumer protection in the industry’s viability.

“The final thing that we must achieve in the sector is that the person boarding the aircraft must have good experience, must feel the change either in terms of prices, environment or experience. Everybody is working for that final consumer, including myself,” Keyamo said.

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Chris Najomo, acting director-general of the NCAA, praised the initiative as a vital step in protecting the rights of aviation consumers in Nigeria. “In today’s rapidly evolving marketplace, consumers face myriads of challenges. From being unaware of their rights to navigating complex regulations to addressing poor services or unfair practices. Hence, the need for a robust system to protect and empower consumers has never been more critical.

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