By Emmanuel Kwada
The Federal Inland Revenue Service (FIRS) has launched a game-changing USSD code, *829#, to enhance taxpayers’ satisfaction and simplify tax payment processes. This move makes Nigeria the sixth African country to adopt USSD technology for tax payments.
At the launch ceremony, FIRS Chairman Zacch Adedeji emphasized the agency’s commitment to seamless tax administration, ensuring that every taxpayer, regardless of location, can engage with FIRS effortlessly.
The *829# USSD code allows taxpayers on any mobile telecommunication network in the country to access various services, including retrieval of Taxpayer Identification Number (TIN), verification of Tax Clearance Certificate (TCC), information on tax types and rates, location of the nearest FIRS office, and answers to general tax-related inquiries.
The *829# USSD code allows taxpayers on any mobile telecommunication network in the country to access various services, including retrieval of Taxpayer Identification Number (TIN), verification of Tax Clearance Certificate (TCC), information on tax types and rates, location of the nearest FIRS office, and answers to general tax-related inquiries
Adedeji noted that the USSD code demonstrates FIRS’ dedication to creating a tax system that is efficient, transparent, and responsive to taxpayers’ needs. “With the *829# USSD code, taxpayers now have the power to access these services in real-time, without the need for internet access,” he said.
In addition to the USSD code, FIRS also launched the Customer Centricity Guide, outlining policies and procedures to prioritize taxpayer satisfaction. This guide ensures that every interaction is defined by respect, professionalism, and efficiency.
With the *829# USSD code, taxpayers now have the power to access these services in real-time, without the need for internet access
The national coordinator of Servicom, Nnenna Akajemeli, praised FIRS for its efforts, noting that the initiatives are evident and delightful for citizens and taxpayers.
By combining the *829# USSD code and the Customer Centricity Guide, FIRS aims to create a culture of service excellence, making tax compliance an experience that fosters trust and voluntary participation.
The launch ceremony was held at the Revenue House in Abuja as part of activities marking this year’s Customer Service Week, themed “Above and Beyond.